Complaints

Complaints2021-09-07T15:29:09+00:00

We at Azule Finance are committed to providing products and services of the very highest standards.

If you have any cause for concern, or if you feel that we haven’t lived up to your expectations in any way, we will do our best to resolve this to your satisfaction.

If you have a complaint you can contact us at:

Complaints Officer

PCF Bank Limited

Pinners Hall

105-108 Old Broad Street

London

EC2N 1ER

Or phone us on: 020 7222 2426

Or email us at: complaints@pcf.bank

When getting in touch with us, please be sure to include the following information;

  • your name and address
  • your customer / agreement / account number
  • a telephone number if you would like us to call you
  • details of your complaint or concerns.

Upon receipt of your complaint we will send you an acknowledgement within 5 working days. We will aim to resolve your complaint as soon as possible, but if we are unable to do so by the end of eight weeks after receipt, we will write explaining why we are not in a position to send you a final response letter and indicate when we expect to be in a position to provide one.

If you’re still not happy

If we are unable to fully resolve the complaint within eight weeks, or you are not happy with our final response you may be able to refer the matter to the Financial Ombudsman Service.

Financial Ombudsman Service

Exchange Tower

London

E14 9SR

Free phone: 0800 023 4567

Low-cost phone: 0300 123 9123

Call from abroad: +44 20 7964 0500

Email: complaint.info@financial-ombudsman.org.uk

Website: www.financial-ombudsman.org.uk